Island Business Print Group Ltd is a locally owned Vancouver Island company providing businesses with print and promotional products since 1958.
Is the art of customer service dead?
Deceased? Dearly departed?
Unlike many online companies, our representatives will travel to clients offices to discuss their specific needs with samples or meet them in either of our showrooms in Victoria and Nanaimo.
In addition to all of that… we’re just nice people to deal with! While a warm smile and a handshake may not mean much to some in the business world anymore, to us, it’s still the way business should be done; symbolic of trust, reliability, and honesty.
Some things never go out of style!
You’re Why We’re Here…
Seriously, though, YOU are why we’re here,
still going strong — our amazing customers.
And our customers to be? We can’t wait to meet you!
When you walk your fine self into our showroom, we want you to feel like a part of our family — but without the crazy relatives at the holidays! Because from concept to completion of your project, our team is dedicated to treating you with the utmost respect, providing you the best product possible, and working hard to fulfill your business needs – all under one roof.
- Need professional, polished printing?
We do that.
- Need phenomenal promotional products to give your brand panache?
We do that.
- Need business printing expertise, design, and execution?
Yes, we do that too!
- Massage your shoulders and sweetly serenade you?
Ahh, no. That would be weird.
Besides, we’ll be too busy helping you rocket your business into the realm of extraordinary.
Sales & Marketing
Lorne started in the print industry back in 1985. With his years of experience in the industry, the print knowledge and expertise in this guy’s melon could make you swoon. Don’t worry, we have smelling salts on site!
Lorne became a partner in the business in 2005, and has been integral in building IBPG into the printing powerhouse it is today. He’s our walking library of print knowledge, dedicated to delivering killer customer service and satisfaction. We call him our Print Master Extraordinaire!
But a man cannot live by the print business alone now, can he? So on weekends, Lorne loves to pack up the family and his faithful dog, and hit the camp sites. Also an expert fisherman, he smokes a mean salmon – it’s why we keep a constant supply of cream cheese and capers in the lunch room!
Chris has been a part of the Island Business Print Group family since 1997 (can you say HOLY MOLY!?) and in 2005 Chris, along with Keith and Lorne (quickly dubbed ‘The Three Amigos’,) became the fourth generation of owners in the history of IBPG. This continued a long tradition of employee ownership.
Chris has years of experience in the hospitality industry and heads up the Hospitality Division here at IBPG –> HotelPrint.com
Ok, enough with the formal “He’s been here a long time, can do his job well and he’s my boss” part. Don’t let that nice smile fool you, this guy is a jokester. He loves sarcasm and practical jokes. Basically, make sure there is no way he has access to your desk when you’re not there. He’s likely to wrap it in foil or put an air horn under your chair.
Get him talking about his two daughters, Mya and Madeline, and it becomes quickly apparent how much they mean to him. He’s definitely one of those Dads who would be likely to let them paint his toe nails or wear a tiara to their tea parties.
Sales & Marketing
Brent works on the front lines at IBPG. His expertise spans every corner of the print industry, with particular focus on promotional products — from conception to creation to completion. He has extensive experience in embroidery, and has worked with and nurtured amazing products such as Stormtech Performance apparel. At IBPG, Brent specializes with Construction and Finance industry driven businesses.
If you stop by our Victoria office to see Brent about your promotional needs, you just may see his dog, Charlie, by his side. Brent loves animals, and Charlie is his constant companion. We’re fully expecting him to show up someday with a sidecar on his motorcycle and a custom helmet for Charlie!
While not at work, you’ll likely find Brent and Charlie hiking in the woods, or kicking back and listening to some tunes at his portable dock in Shawnigan… This is Island life at its best!
Island Business Print Group wouldn’t feel like the family it is without Anne. She was with IBPG back in the 90’s in an administrative role (meaning she kept the place together and running like a well-oiled machine). After a hiatus from IBPG, we all breathed a collective sigh of relief when Anne rejoined us as the company Finance Manager. “IBPG, you complete me!” she may (or may not) have been heard to say….
Anne loves, loves, loves animals — including her husband (though he is more of a teddy bear)! Whether they be dogs, cats, bunnies or birds, Anne has a soft spot in her heart for them, and she works tirelessly away from the office rescuing birds and bunnies. To relax and decompress, Anne enjoys sitting in the sun and reading a good book while munching on some homemade kale chips. Occasionally, she’ll dust off the old accordion for a cheerful tune or two.
Laura has been with Island since 2012. She was hands down the shyest member of the team when she first started, however she has since opened up (only took a few years) and is now quick to take initiative. If you frequent the showroom you may notice the displays changing..that is Laura. She tries to keeps our showroom tidy (which is quite the task) and is the reason that when a sales rep goes up to grab you a catalogue, they can actually find what they’re looking for. She has recently taken on the task of keeping our customers up to date via our social media (so make her feel good by liking the posts).
You will seldom find her without a book. Her and Anne are always passing back and forth the good ones. She’s a team player, who will always laugh at your jokes (even if they aren’t funny) and we’re lucky to have her.
Welcome Kathleen! (aka Kat) Kat is the newest addition to the team. You will likely hear her happy voice when you call in. Kat has been quick to take initiative and has picked up the ins and outs of the job very quickly. When not keeping tabs on all your orders Kat LOVES to belly dance. Seems like she is always performing at some show, festival or taking/teaching classes. She has been dancing since 2007 and leaves a trail of sparkle wherever she goes.
She is also a big movie buff (having previously worked at Blockbuster for like ever!) and loves to read. If you walk into the office you may hear Anne, Laura and Kat discussing any recent good reads. (TID BIT – Kat is Laura’s big sister! Can you spot the family resemblance?).
ANGELA DEN DULK
Sales & Marketing
Angela is our new North Island sales representative! Starting in the print industry in 2004 as a customer service representative, she has now done it all. From sales to production and back again, she’s well versed in all things print.
She has a mini-me for a daughter (they’re so alike it’s creepy).On the hobby front, Angela is into cake decorating (Cake Boss level stuff), refurbishing furniture; Creative and Crafty is her style. She’s got a great sense of humour and is quick with witty come backs, so she’ll fit in here just fine. We’re looking forward to getting to know her better as she helps our North Island customers grow their business with print and promotional products!
Maureen, or Moe as she is known to us, has been building her printing acumen at the very source. She is truly in the trenches of our print business. Hard working and no-nonsense, when Moe was asked what she did best, she stopped briefly, blew a strand of hair out of her face, and stated, with a big smile — “finishing”, before she went back to work! And her work, speaks for itself.
A gifted artist, Moe loves to create and express herself through her paintings. She is never happier than when she has a paint brush in her hand.
Darcy is the newest member of the island team, having joined us in September of 2017, after moving from Alberta. Maureen is introducing him to our Nanaimo Print Shop and showing him all the fun things we do there. Even though he works in Nanaimo – he lives in Courtenay – making the drive every morning – now that is dedication! When not printing your orders he likes to spend time in the great outdoors! He enjoys geocaching, hiking, snowshoeing, downhill skiing and skeet shooting. He is also pretty handy with a camera. He even used to run a photographic print lab. Where he printed everything from traditional film, professional photo’s and team and school photo’s. He also operated modern wide format inkjets for art papers and canvas printing. He is proving to be a handy fellow to have around.